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Press Releases |
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DeskShare
PRESS RELEASE
April 29, 2008 |
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Email Response Management software lowers customer service costs |
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“More and more customer
communication is via email,” said DeskShare President Sunil
Manucha. “Bringing automation and expert systems to email
response management can make happier customers, increase
future business, and greatly reduce labor costs.”
Until now, Email Response Management Systems were restricted to the very largest enterprises. With Email Responder, this vital business tool is now available whether you have 1, 10, 100, or 1,000 employees.
Email Responder automates the process of answering email by recommending a response when it finds key phrases in the email. Pre-written replies allow routine questions to be answered with no typing at all.
Designed from the ground up for support teams, Email Responder lets your staff manage shared inboxes like
sales@yourcompany.com
Built-in support for sharing email inboxes makes it simple
to distribute the responsibility for replying to email. With
Email Responder your support team can turn inbound email
into a great customer experience.
In addition, Email
Responder adds advanced capabilities like email routing,
product or service purchase history, data analysis, and
reporting. Every email received is intelligently analyzed,
and automatically assigned to the correct person or group.
Email Responder maintains a complete customer history,
including all correspondence, a history of the customer's
orders, and phone conversations.
The built-in reporting
tools help customer service managers to supervise their
staff, measure their department's performance, and even
improve their company's products and services.
The program
is incredibly easy to use. No training is required to use
Email Responder. Your customer service staff can be
productive within minutes!
No special server software or
hardware is needed. You can install on Windows 2000, Windows
2003, Windows XP, and Windows Vista PCs.
Email Responder is available
directly from DeskShare, at a list price of $1499.95.
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About DeskShare, Inc.
Founded in 2000, DeskShare, Inc. develops easy-to-use, affordable, Windows-based software products to help you excel. In addition to Auto Movie Creator, its product family includes My Screen Recorder Pro, a program that records screen activity to help create tutorials and demos; WebCam Monitor, which turns a computer and web or IP cameras into a sophisticated surveillance system, and Digital Media Converter, the ultimate tool for converting between all popular video and audio formats. DeskShare products are used extensively by business professionals to create materials for use in corporate training, customer support, website development, documentation, software demonstrations, workforce collaboration, and the creation of content for business presentations and Internet broadcasts. DeskShare also offers two web services, Project Desk for online project management (projectdesk.net) and Video Desk (videodesk.net), for self-service streaming video hosting.
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For more information
contact: Sanjeev Manucha
DeskShare, Inc.
http://www.deskshare.com
Ph. : 516-620-3152
Online Press Kit Available From:
http://www.deskshare.com/press/pressroom.aspx
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