Reengineer Your Customer Service Process
The goal of customer service is to give you a competitive advantage. Proper Email Response Management can make customer service more efficient and faster, which leads to happier customers, who are more likely to remain customers. You can do that while actually cutting labor expenses!
"Customer Service Success with Email Responder" gives you both a solid grounding in the principles, and a step-by-step approach to implementing the necessary changes in the way your company handles customer email.
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Topic Highlights:
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Understand the principles of Email Response Management |
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Create and fine-tune a Template Library for your business |
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Create Rules for automated assignment of email |
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Maintain and use the Customer History database |
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Use Email Responder's built-in Reports to improve your business processes |
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