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SMTP Connection Timeout.
Kunal
Posted : Thursday, October 07, 2004 8:30:26 AM
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I tried to verify some existing email addresses but for each and every email address SMTP connection timeout occured eventhough I set the server response timeout to its maximum value. If anybody has any idea why is it happening? Is there some special setting that has to be done?
DeskShare - Support
Posted : Thursday, October 07, 2004 11:38:54 AM

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The SMTP connection timeout occurs when the SMTP server does not respond within the default 30 seconds. Within the Smart Email Verifier settings, you can increase the timeout to 60 seconds, which usually is long enough to wait for a response even if your internet connection is slow.

If the timeout is occuring for a group of e-mails within a domain then the SMTP server for that domain may be blocking SMTP verification. Thus you cannot ascertain the validity of such e-mails.
Liz
Posted : Tuesday, March 01, 2005 2:55:12 PM
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SMTP times out every single time. My settings are the default ones.

Am I doing something wrong?
DeskShare - Support
Posted : Wednesday, March 02, 2005 12:42:24 PM

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More and more SMTP servers now reverse-verify the e-mail address and/or IP, a client provides (in this case Smart Email Verifier) when communicating with the server. If the SMTP server finds that the e-mail address or IP does not exists of is blacklisted, it usually does not respond. In Smart Email Verifier, such a situation results in an SMTP connection timeout.

For accurate results, use a valid IP address for HELO and a valid e-mail address for the `Mail From' field. Also, make sure that you are using the latest version of Smart Email Verifier.
carolinagirl
Posted : Monday, March 06, 2006 11:04:16 AM
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Where do you change Helo and Mail From in the Email Verifier?
DeskShare - Support
Posted : Monday, March 13, 2006 6:21:41 PM

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To change the HELO and Mail From settings:

1. On the 'Tools' menu, select 'Options'.
2. Select the 'SMTP' tab.
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