Based on your description of the problem, you should install the free MPEG 2 decoder. If you've already installed it, you may need to reinstall the updated version.
You can download our free GPL MPEG 2 decoder here:
http://www.deskshare.com...wnload/mpeg2decoder.exe You may also need to disable other MPEG decoders. You can do this by opening the Tools menu and choosing Settings, the switching to the Compatibility tab. Uncheck all MPEG decoders. The GPL MPEG Decoder does not appear in this list. This is normal. The GPL decoder can't be disabled.
If you use
Digital Media Converter, you can rip the audio and video directly from the DVD, and save it directly to MPEG files in NTSC format, suitable for burning. This method is very simple--just a two-screen wizard, and the program creates the NTSC-formatted files you need.