Language:
 
 
Pages:
  
1.Introduction
 
What's New?
Understanding User Interface
 
Menus
Toolbar
Supported Media Formats
Getting Started
 
Add Files
Search Files
Sessions
Working With Web Media
Video Format Settings
 
3GP and 3G2
AVI and DV-AVI
Flash Video and SWF
MPEG 1
MPEG 2 DVD
MPEG 4 and MPEG 4 HD
QuickTime
Video and Audio Properties
Change Conversion Settings
Audio Format Settings
 
AAC
AC3
AMR
M4A
MP3
Ogg Vorbis
WAV
WMF
Device Profiles
 
Apple
BlackBerry
Windows
Game Consoles
Nokia
Samsung
Motorola
HTC
Sony Ericsson
Archos
Creative
Zune
iRiver
Sansa
Cowon
Epson
Mobile
Tools
 
Apply Effects
Split Media File
Rip Audio CDs
Create Playlist
Folder Watcher
Repair Media File
Extract Only Audio
Transfer Files to Sony PSP
Transfer Files to Apple iPod
Application Settings
 
General Settings
Proxy Server
Advanced Settings
Troubleshooting
 
FAQ's
Having Trouble Adding Files for Conversion?
Issues while Converting Files
Recomended Solutions For Conversion Problem
Resources
 

Digital Media Converter Pro 4.13


Having Trouble Adding Files For Conversion?

This troubleshooting section discusses the messages you may receive when trying to add media files to conversion list.  You not only get 'More Information' on why the file was not added but also ways to help you add the file for conversion.

  • Unable to read, Access Denied: Windows is refusing to access to the file.  Check that the file is not owned by a different user, and that Windows security settings do not forbid you to read the file. 
  • Unable to load the file The file could be corrupted, or may contain audio and/or video streams not supported by Digital Media Converter Pro. 
  • Invalid OS for DVR-MS conversion: DVR-MS conversions require Windows XP or later operating system.  DVR-MS conversions do not work on Windows Server 2008 PCs. 
  • Invalid OS for WTV conversion: WTV conversions require Windows Vista with Media Center TV Pack 2008 or later operating system.  WTV conversions do not work on Windows Server 2008 PCs. 
  • This file is not a valid media format.  It does not contain audio/video streams: This error appears when the selected file is not a video or audio file.  One common cause of this is trying to import a Flash movie (SWF) which is interactive. 
  • Unable to find Audio Device, Audio Hardware Problems or Audio Drivers are not present: These errors may appear if the audio devices (speakers or headphones) are not attached to the PC, or your Windows Audio Service is stopped manually (On Windows Server 2008 by default it is stopped).  You can start this service manually by pressing 'Windows Key (ΓΏ) + R', this will open Run dialog and then type ' services.msc ' to open Services Window.  Now find the Windows Audio service, and double-click on it to start this service. 
  • Missing Audio or Video codec:  Digital Media Converter Pro requires an audio or video codec to add the file to conversion list.  With the help of ' codec name ' given in the message try to download and install suggested codec and then try again to add the file.  If still this file is not getting added to the list then try to repair the file using Repair tool. 

    Example: Codec name can be "Indeo Video 5".  Search, download and install this codec to add the file.

  • Protected media found:  Added file is protected by Digital Rights Management.  DRM term is used to describe any technology that inhibits uses of digital content not desired or intended by the content provider.  You cannot convert protected media. 

  • Media file is non-seekable:  Non-seekable files can not be converted.  But these type of files can be repaired, so you can try to repair these files using Repair tool.

If none of the above solutions work, you can visit the Support Forum at http://www.deskshare.com/forums/default.aspx



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