This troubleshooting section discusses the messages you may receive while converting files.
- Please download and install the GPL MPEG-2 decoder.
This message is shown when either a MPEG 2 or DVR-MS fails to convert. Incorrect decoders or configurations can give unexpected results. If you already have MPEG hardware or software installed on your system, it is very likely that the hardware/software might have installed its own set of MPEG decoders. If you are facing problems when converting MPEG or DVR-MS files, you can install the GPL MPEG-2 Decoder from: http://www.deskshare.com/download/mpeg2decoder.exe
This set of decoders has been optimized for its use with Digital Media Converter Pro so DeskShare strongly recommends to download and install it. These set of decoders are safe and can be installed even if you have other MPEG-2 Decoders installed on your PC. Regardless of the compatibility settings, if you have the GPL MPEG-2 Decoder installed then Digital Media Converter Pro will use it and not any other MPEG-2 Decoder.
- Invalid number of streams.
This message is shown if all the streams in the DVR-MS file fail to render. This can happen due to incorrect decoders or configurations. If you experience problems converting DVR-MS files, you can install the GPL MPEG-2 Decoder from http://www.deskshare.com/download/mpeg2decoder.exe
This set of decoders has been optimized for its use with Digital Media Converter Pro so DeskShare strongly recommends to download and install it. It is safe and can be installed even if you have other MPEG-2 Decoders installed on your PC. Irrespective of the compatibility settings, if you have the GPL MPEG-2 Decoder installed then Digital Media Converter Pro will use it and not any other MPEG-2 Decoder.
- This file is protected using digital rights management and cannot be opened.
This message is shown if the file you are trying to convert is protected by the content owner and/or broadcaster and it cannot be played back. This message can appear for Windows Media Format files (.wmv, .wma, .asf) or for files recorded on Media Centre PC i.e. DVR-MS files. Try opening the file with Windows Media Player.
- Choose another MOV compressor.
This message is shown if the QuickTime conversion fails with our recommended MOV compressors. Our recommended MOV compressors include DVC-NTSC, DVC-PAL and Sorenson Video 3 and have been so chosen to give the best output quality. By default the conversion is done using DVC-NTSC. To select a QuickTime Compressor of your choice refer to Set QuickTime Conversion Settings.
- The recommended installation of QuickTime 6 or higher is required for converting this type of file. Please select the installation type as Recommended and not the Custom or Minimum.
This message is shown if the file your trying to convert is a QuickTime MOV format file but your PC does not have the Recommended installation of QuickTime 6 or higher. When installing QuickTime please ensure that you select the installation type as 'Recommended' and not 'Custom' or 'Minimum'.
- Could not convert this file because it is copyright protected.
This message is shown if the file your trying to convert is protected by the content owner and it cannot be converted. This message can appear for QuickTime MOV format files. This file can be played back using QuickTime player but cannot be converted.
- Please change the compressors and try again.
This message is shown when the configuration settings you have chosen to convert to AVI is not compatible with the AVI compressors selected. For example, if your source file has odd-numbered dimensions (for instance, 501 x 257) and you choose to convert it using the video compressor 'Indeo video 5.10' keeping the option to 'Keep Source File Dimension' checked, the conversion will fail because 'Indeo video 5.10' is incompatible with odd dimensions. To convert a file with odd dimensions file using this compressor you can either keep the 'Automatically convert to multiple of 4' option checked or choose to select custom dimensions. Read Configuring AVI Settings for more information.
Note: If conversion fails with a particular compressor and configuration settings Digital Media Converter Pro tries to convert it with the next best possible compressor and configuration. The configuration change that was done to convert this file will be displayed in the Conversion Status column of the main screen.
- Aborted. Low Disk Space.
This message is shown if the drive your saving converted files to does not have sufficient disk space for the conversion to complete. To convert your files to a different folder on a different drive read Changing Conversion Settings.
- Source file cannot be read or is corrupt.
This message is shown if the file your trying to convert has been replaced with a corrupt file or the codecs that are needed to render the file are not present on the PC. Try opening this file in Windows Media Player. If Windows Media Player is able to determine, download and install the required compressors try adding the file again and then converting it.
- Cannot find source file. Search for the file and add it again.
This message is shown when the file your trying to convert is not present where it was when you added it into Digital Media Converter Pro. (The file might have been moved or deleted after you added it.) Try searching for the file and adding it again. To search for and add files on a particular drive, or folder and sub-folders read Search Folder.
- No Audio in source file for conversion to WMA.
This message is shown if the file your trying to convert to WMA, does not have any audio information.
- No Audio in source file for conversion to WAV.
This message is similar to the message above and is shown if the file your trying to convert to WAV does not have any audio information.
- No Audio in source file for conversion to MP3.
This message is similar to the message above and is shown if the file your trying to convert to MP3 does not have any audio information.
- Profile could not be loaded.
This message is shown if the profile you are using to convert to Windows Media Format fails to load. This can happen if the custom profiles that are packaged with Digital Media Converter Pro accidentally get deleted or replaced with some corrupt file. Reinstalling Digital Media Converter Pro will install correct set of custom profiles on your PC.
- Unable to read CD.
This message is shown when the user is trying to convert a CDA file but the system cannot read from the CD Device or the Audio CD has been removed.
- Converted Partially.
This message may be shown when you try to convert a DVR-MS file that cannot be played back entirely in Windows Media Player. When playing such files in Windows Media Player the file may halt at some point. If you seek to a later point using the seek bar in the player, it may play for a little while and halt again. Digital Media Converter Pro converts such file partially (up to the length it plays without halting). You can use Digital Media Converter Pro's Split Tool to cut out portions of the file, avoiding the points where play halts.
- DVR-MS file may be content protected.
This message may be shown when the user tries to convert a content protected DVR-MS file. The Personal Video Recorder (PVR) in Windows XP Media Center Edition, for example, might create such files if the content provider designated the content as protected. A protected .dvr-ms file can only be played on the computer on which it was recorded. Such files cannot be converted on any computer, not even on the computer where they have been recorded.
- Conversion Aborted. Settings may be incorrect for conversion to WMV For Desktop Viewing (*.wmv). Try changing the settings for Bitrate, dimension, Audio Frequency etc.
This message appears in the status bar when the audio and video configuration for the output format is incorrect. These properties include the frame rate, bitrate, dimension, audio frequency, etc. If you get this status for your conversion, you need to try to set different values for these properties.
Note: This status applies to all other output formats in addition to WMV. Same solution can be applied if this status is displayed for any other output format.