Intelligent Email Management Software for Customer Support and Marketing Teams
Your customers want their mail to be answered quickly and accurately. Until now, Email Response Management Systems were largely restricted to the very largest enterprises. With Email Responder, this vital business tool is now available whether you have 1, 10, 100, or 1,000 employees.
As new messages arrive, Email Responder analyzes the
contents and extracts important information like the
customer's name, and the product or service mentioned.
Messages can be assigned automatically to a person or
group based on their contents. Your support
representatives can reply to routine email in only a few
clicks and with no typing at all using predefined answers.
Expertly-designed templates reduce training costs, and
the answers you send will always be the best possible.
Smart Fields in each template adjust to the information
extracted from each message, letting you send
personalized replies to each customer, automatically.
When answering a customer message, you have access to all previous correspondence, the customer's full contact details, and a history of what products and services were purchased from you. Never ask your customer the same question twice again! By making it easy to find the customer history, Email Responder shortens response time and increases accuracy.
Email Responder's multi-user design makes it easy
for a group to process email from one or more
accounts. With user-defined rules, messages are
assigned to either an individual or group, so that
messages are processed by the correct person
quickly.
Sophisticated analysis tools turn your email history into a valuable resource. You can use built-in reports to measure the performance of your customer service staff and the company's customer service department. By analyzing which generate the most queries, you can even improve your company's products and services.
Respond to customers faster and more accurately, for less money.
View our Flash demo to see what you can do with Email Responder.
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With
Email Responder you can:
- Automatically assign messages to a person or group based on their contents, using user-defined rules
- Reply to routine messages with no typing at all
using templates
- Intelligently analyze all mail to extract customer and product information
- Automatically personalize replies using Smart Fields
- Have multiple users send and receive email from the same account, with instant updates
- Keep a complete history of all customer correspondence and contact details
- View all vital information in a single window
- Send email with signatures automatically inserted based on the email account used
- Use built-in reports to analyze email metrics
- Filter messages
by date, status, product or service, or priority
- Use Email Responder with no training, in minutes!
Have questions on Email Responder? Read our
Frequently Asked Questions
(FAQ's).
Email Responder requires Microsoft Windows 2000 / XP / 2003 / Vista. See system requirement details.
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