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Selecting a higher resolution from my IP Cameras
Posted : Monday, August 17, 2015 12:35:01 AM(UTC)
Joined: 8/3/2015(UTC)
Posts: 4
Location: United Kingdom


How can I change the resolution? The 3 FLIR cameras work well, but 1 other camera has very poor resolution, although I get HD images in Explorer.
Asking for support.

With kind regards

DeskShare - Support  
Posted : Monday, August 17, 2015 10:19:59 PM(UTC)
DeskShare - Support

Rank: Administration

Joined: 2/27/2004(UTC)
Posts: 1,818

Was thanked: 30 time(s) in 26 post(s)

There are two ways to select the resolution. First, you can check the resolution from camera settings. It is possible that you have set a low resolution value.

Alternatively, you edit the camera details. Change the video resolution from 'camera default' to the resolution you would like. Here is an illustration of the edit camera screen:


If you are unable to select a resolution or the resolution you want is not listed, would you be willing to give us the necessary information to test the camera? After testing we can add the resolutions you are looking for. To submit your camera, please fill out the camera request page.
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