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My purchased voice is expired when I try to use it
Posted : Thursday, August 20, 2015 6:03:36 PM(UTC)
Joined: 7/27/2015(UTC)
Posts: 1
Location: United States

My voice is saying it is expired, but I purchased a license a month ago. How do I get this to activate? I tried using my Text Speaker license number, but that did not work.
DeskShare - Support  
Posted : Thursday, August 20, 2015 10:05:28 PM(UTC)
DeskShare - Support

Rank: Administration

Joined: 2/27/2004(UTC)
Posts: 1,815

Was thanked: 30 time(s) in 26 post(s)

When you purchase Text Speaker and voices, you get a license number for Text Speaker and a separate serial number for the Professional Voices you are purchasing. You have to activate each voice separately with the correct serial number. The Text Speaker serial number will only activate Text Speaker.

Log in to your DeskShare account and you can retrieve serial numbers for all the products you have purchased. The voice will be activated when you enter a valid serial number for the voice.
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