Video Caster 3.44

Having Trouble Adding Files For Conversion?

Video Caster has been enhanced to not only give you 'More Information' on why the file did not get added but also suggest ways to help you add the file for conversion.  This troubleshooting section discusses the messages you may receive when trying to add files for conversion.

Most of the common file adding problems can be solved in one of the following ways:

1. Make sure you have the latest version of DirectX.  Often installation of other video programs brings with it incompatible decoders that can cause Video Caster to fail.  You can try reinstalling the latest version of DirectX.  You may download the latest version of DirectX from:
   http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm

2. Make sure you have Windows Media Player 9 or higher installed.  To download Windows Media Player Series 9, visit http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx

3. Try playing the file in Windows Media Player 9.  The player may be able to determine, download and install the appropriate decompressors required to play the file.

4. If you are unable to add a QuickTime MOV file, make sure you have the latest QuickTime player installed on your PC.  Reinstalling the latest version QuickTime player may solve the problem.  QuickTime Player's online or standalone installer can be obtained from the URL: http://www.apple.com/quicktime/player/.

5. If none of the above solutions work, you can look into the more specific messages given below or visit Video Caster Support Forum at http://www.deskshare.com/forums/default.aspx

The video in this media file cannot be rendered. A video codec required to play this file is missing.

This message is shown when the necessary video codec required for rendering the video data is not present.  For example if you are trying to add a DivX encoded file then the DivX codec needed to play the file should be installed on the PC.  The message may include the missing video codec name.  You can take the following steps to include such a file:

1. Click 'Download DivX'.  Video Caster will open up the DivX download page.  You can then download and install it on your PC.
2. After downloading and installing the codec click 'Retry'.  Video Caster will re-attempt to include the file for conversion.  However certain codecs cannot be recognized unless the the application is re-launched.

If your still not able to include the file try opening your video file in Windows Media Player.  The player may be able to determine, download and install the appropriate compressors.  If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the internet.

The audio in this media file cannot be rendered

This message is shown when the appropriate audio codec in use by the file is not installed on your computer.  This message is similar to the above message.  For example, an audio codec in use by a WMV file is absent.  On opening the file in Windows Media Player, the player may be able to determine, download and install the appropriate compressors.  If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the internet.

Some of the streams in this media file are in an unsupported format

This message is shown when either the video or audio data present in the file could not be read.  Windows Media Player does not have the ability to play all types of files.  For example, you will not be able to view an MPEG2 file without having appropriate MPEG-2 Video Decoder installed on your PC.

There are two types of MPEG files, MPEG 1 and MPEG 2.  Video Caster supports converting only MPEG 1 files.

Copy Protection Error - The read failed because the sector is encrypted.

Video Caster does not support adding Copy Protected files and may give this message.

No combination of filters could be found to render the stream of this media file

This message reports the absence of one or intermediate filters required for rendering the media file.  For example, if the media file is a 24-bit RGB color and the appropriate filter to render this RGB type is absent.

No combination of intermediate filters could be found to make the connection

This message is shown when no combination of intermediate filters could render the media file.  This is similar to the message above.

The source filter for this media file could not be loaded

This message is shown when the codec required for rendering the media file could not be loaded.  For example Windows Media Player gives a similar message if you try to load a QuickTime MOV file which it does not support.  Try updating Windows Media Player to the latest version.  You can then try to play the source file with the player and see if it works.

The file format is invalid

This message is shown when the format of the file is such that it cannot be rendered.  For example, if you rename a Word File (.doc) to .mpg and try rendering that file then Windows Media Player gives a similar message.

The media type of this file is not recognized

This message is shown when the media type reported by the file cannot be recognized or determined by Windows Media Player.

Cannot play back the file: the format is not supported

This message is shown when the appropriate codec in use by the media file is not installed on your PC.  For example you may get this message when trying to include a MPEG-4 file and the required decoders are absent.  Video Caster may prompt you to download 'MpegableDS Decoders'.  You can take the following steps to include such a file:

1. Click 'Download MpegableDS Decoders'.  Video Caster will prompt you to 'Run' or 'Save' the decoder setup.  The 'MpegableDS Decoders' can also be downloaded separately from http://www.deskshare.com/download/mpegabledsdecoder.exe
2. Click 'Run'.
3. After the installation is complete click 'Retry'.  Video Caster will reattempt to include the file for conversion.  However certain codec's cannot be recognized unless the the application is re-launched.

If your are still not able to include the file try opening your video file in Windows Media Player.  The player may be able to determine, download and install the appropriate compressors.  If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the internet.

This media file cannot be rendered

This message is shown when you try to include a non-media file for conversion.  Video Caster does not support non media files.

Video Caster does not support media file of 0 second

A media file can be added for conversion in Video Caster only if its duration is more than zero second.

QuickTime Player 7 is recommended for rendering this kind of file.

This message is shown when your trying to add a QuickTime MOV file for conversion but your PC does not have the installation of QuickTime Player 7 or higher.  To allow Video Caster to include QuickTime MOV files for conversion take the following steps:

1. Click Download QuickTime Player 7.
2. Video Caster will launch the site to allow you to download the QuickTime Player's online or stand alone installer.
3. After downloading and installing the player click 'Retry'.  Video Caster will reattempt to include the file for conversion.  However certain codec's cannot be recognized unless the the application is re-launched.

Unable to open this file because the file could not be rendered

This message is shown when the file open operation fails.  This file might be a non standard QuickTime MOV file.  Try opening the QuickTime file with the QuickTime Player.

Unable to open 0 KB file

This message is shown when the file size is zero KB.

Unable to read CD

This message is shown when the user is trying to add a CDA file but the system cannot read from the CD Device or the Audio CD has been removed.

This file is protected by Digital Rights Management. It cannot be opened

This message is shown when file is protected by the content owner and/or broadcaster and it cannot be played back.  This message can appear for Windows Media Format files (.wmv, .wma, .asf).  Try opening the file with Windows Media Player.