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Rank: Member
Joined: 10/7/2004
Posts: 1
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I tried to verify some existing email addresses but for each and every email address SMTP connection timeout occured eventhough I set the server response timeout to its maximum value. If anybody has any idea why is it happening? Is there some special setting that has to be done?
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Rank: Administration
Joined: 2/27/2004
Posts: 918
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SMTP connection timeout occurs when the SMTP server does not respond within the default 30 seconds. You can increase the timeout setting to 60 seconds, which usually is long enough to wait for a response even if your internet connection is slow.
If the timeout is occuring for a group of e-mails within a domain then the SMTP server for that domain may be blocking SMTP verification. Thus you cannot ascertain the validity of such e-mails.
DeskShare - Support
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Rank: Member
Joined: 3/1/2005
Posts: 2
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SMTP times out every single time. My settings are the default ones.
Am I doing something wrong?
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Rank: Administration
Joined: 2/27/2004
Posts: 918
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More and more SMTP servers now reverse-verify the e-mail address and/or IP, a client provides (in this case Smart Email Verifier) when communicating with the server. If the SMTP server finds that the e-mail address or IP does not exists of is blacklisted, it usually does not respond. In Smart Email Verifier, such a situation results in an SMTP connection timeout.
For accurate results, use a valid IP address for HELO and a valid e-mail address for the `Mail From' field. Also, make sure that you are using the latest version of Smart Email Verifier.
DeskShare - Support
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Rank: Member
Joined: 3/6/2006
Posts: 1
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Where do you change Helo and Mail From in the Email Verifier?
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Rank: Administration
Joined: 2/27/2004
Posts: 918
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To change the HELO and Mail From settings:
1. On the 'Tools' menu, select 'Options'.
2. Select the 'SMTP' tab.
DeskShare - Support
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