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Email server denies username and password
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decarlod  
Posted : Sunday, July 24, 2005 7:10:47 PM(UTC)
Joined: 7/24/2005(UTC)
Posts: 1


When I put a check in the box to My "out going mail requires authentication" I get access denied when it tries to send the email. I have verified that everything is correct as for the outgoing mail server and the username and password. I even checked that I am using the correct port. I know that my server does require authentication. If I leave the box unchecked it tells me it went through but I never get the email.
DeskShare - Support  
Posted : Wednesday, July 27, 2005 1:57:04 AM(UTC)
DeskShare - Support

Rank: Administration

Joined: 2/27/2004(UTC)
Posts: 1,755

Was thanked: 29 time(s) in 25 post(s)

Make sure that you are using the latest version of WebCam Monitor. To download the latest version, visit:
http://www.deskshare.com/wcm.aspx

It seems like the e-mail is being sent. However, because your e-mail server requires authentication, it might be denying a relay to your e-mail.

To diagnose e-mail related problems, you can view the e-mail log after attempting to send a test e-mail. This option is available in Tools ] Options ] Alerts tab ] Email/SMS Notification.

If this is a relay problem then you will have to contact your ISP.
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