Trouble Adding Media Files?
Trouble Adding Media Files?
Auto Movie Creator explains
why the media
file was not added, and suggests ways you might be able to add the file
for editing. This troubleshooting section discusses the
messages
you may receive when trying to add media files to the Videos and Photos
Collection or the Music Collection.
Read the article: Troubleshooting
Compatibility Problems.
Most of the common
file adding problems
can be solved in one of the following ways:
-
Make
sure you have the latest
version of DirectX. Often, installation of other video
programs
will also install incompatible decoders that can cause Auto Movie
Creator to fail. This problem can be solved by reinstalling
the
latest version of DirectX. You can download the latest
version of
DirectX from:
https://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm
-
Make
sure you have the
latest version of Windows Media Player installed (for Windows XP or
newer operating systems). To download Windows Media Player,
visit: https://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
-
For
Windows 2000, make
sure you have Windows Media Player 9 installed on your PC.
You
can download Windows Media Player from the following URL: https://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx
-
Try
playing the file in
Windows Media Player. The player may be able to determine,
download and install the appropriate compressors required to play the
file.
-
If
you are unable
to add a QuickTime MOV file, make sure you have the latest QuickTime
player installed on your PC. Reinstalling the latest version
QuickTime Player may solve the problem. QuickTime Player's
online
or standalone installer can be obtained from the URL: https://www.apple.com/quicktime/download/
-
If
you are unable to add a
MPEG-2 or VOB file, make sure you have the latest MPEG-2 decoder
installed on your PC. The setup can be downloaded from: https://www.deskshare.com/download/mpeg2decoder.exe
-
If
you are unable to add a
MPEG-4 file, make sure you have the latest MPEG-4 decoder installed on
your PC. The setup can be downloaded from: https://www.deskshare.com/download/mpegabledsdecoder.exe
-
If
none of the above
solutions work, you can look into the more specific messages given
below or visit Auto Movie Creator Support Forum at https://www.deskshare.com/forums/default.aspx
The
following are few common messages
that you may get when you try to add a media file in Auto Movie Creator:
The video in this media file cannot be rendered. A
video
codec required to play this file is missing.
This message is shown when the
necessary
video codec required for rendering the video data is not
present.
For example if you are trying to add a DivX encoded file then the DivX
codec needed to play the file should be installed on the PC.
The
message may include the missing video codec name. You can
take
the following steps to include such a file.
- Click 'Download DivX'.
Auto Movie Creator will
open up the DivX download page. You can then download and
install
it on your PC.
- After downloading and installing
the codec
click 'Retry'. Auto
Movie Creator will reattempt
to include the file. However certain codecs cannot be
recognized
unless the the application is re-launched.
If you are still not able to
include the
file try opening your video file in Windows Media Player. The
player may be able to determine, download and install the appropriate
compressors. If Windows Media Player cannot determine the
required compressor and you know which compressor is needed to play the
file then you can search and download it from the Internet.
The audio in this media file cannot be rendered
This message is shown when the
audio codec
in use by the file is not installed on your computer. This
message is similar to the above message. For example, an
audio
codec in use by a WMV file is absent. On opening the file in
Windows Media Player, the player may be able to determine, download and
install the appropriate compressors. If Windows Media Player
cannot determine the required compressor and you know which compressor
is needed to play the file then you can search and download it from the
Internet.
Some of the streams in this media file are in an unsupported
format
This message is shown when
either the video
or audio data present in the file could not be read. Windows
Media Player does not have the ability to play all type of
files.
For example, you will not be able to view an MPEG2 file without having
appropriate MPEG-2 Video Decoder installed on your PC.
There are several type of MPEG
files,
MPEG-1 and MPEG-2, and several varieties of MPEG-4. Auto
Movie
Creator completely supports converting MPEG-1 files. MPEG-2
files
can be edited with Auto Movie Creator only when:
- An appropriate MPEG video decoder is installed.
- The
MPEG decoder is correctly configured.
- The MPEG
decoder has
features capable of editing media files.
An incorrect decoder or
configuration can
lead to unexpected results. If you already have MPEG hardware
or
software installed on your system, it is very likely that the
hardware/software might have installed its own set of MPEG
decoders. If the file is MPEG-2 or VOB format then Auto Movie
Creator may prompt you to download and install the "Free
MPEG-2
Decoder". This set of decoders have been optimized
for its
use with Auto Movie Creator, hence DeskShare strongly recommends
downloading and installing it. It is safe and can be
installed
even if you have other MPEG-2 Decoders installed on your PC.
Regardless of the compatibility settings, if you have the "Free
MPEG-2 Decoder" decoder package installed, Auto Movie Creator
will
give priority to it over any other MPEG-2 Decoder.
You can take the following
steps to include
such a file:
- Click 'Download GPL Decoders'.
Auto Movie
Creator will prompt you to 'Run' or 'Save' the decoder setup.
The
"Free MPEG-2 Decoder" setup can also be
downloaded
separately
from https://www.deskshare.com/download/mpeg2decoder.exe
- Click 'Run'.
- After
the installation is
complete click 'Retry'. Auto Movie
Creator will reattempt
to include the file for conversion. You may have to restart
Auto
Movie Creator before it recognizes the newly-installed decoder.
Auto Movie Creator does not support DVR-MS files
DVR-MS cannot be opened and
edited using
Auto Movie Creator.
Copy Protection Error - The read
failed because the
sector is encrypted.
Auto Movie Creator does not
support adding
Copy Protected files and may give this message.
Conversion of files taken
directly from a DVD is not
supported. Please copy your files to a local hard drive and
then
try adding it again.
Auto Movie Creator cannot
convert VOB files
directly from a DVD. Copy the files to your hard disk drive
and
then try again.
Auto Movie Creator does not support encrypted VOB files
Encrypted VOB files are not
supported by
Auto Movie Creator and they cannot be opened and edited.
Opening VOB file with chapters
Auto Movie Creator does not
add a VOB file
with chapters to the Videos and Photos Collection. You are
prompted to convert it to AVI. Say yes to use Auto Movie
Creator's Conversion Wizard which extracts and combines all chapters to
make an AVI file. You can now work with this AVI file which
is
automatically added to the Videos and Photos Collection.
No combination of filters could be found to render the stream
of
this media file
This message reports the
absence of one or
intermediate filters required for rendering the media file. For
example, you will see this message if the media file is a 24-bit RGB
color and the appropriate filter to render this RGB type is absent.
No combination of intermediate filters could be found to make
the
connection
This message is shown when no
combination
of intermediate filters could render the media file. This is
similar to the message above.
The source filter for this media file could not be loaded
This message is shown when the
codec
required for rendering the media file could not be loaded.
Try
updating Windows Media Player to the latest version.
You can
then try to play the file and see if it works.
The file format is invalid
This message is shown when the
format of
the file is such that it cannot be rendered. For example, if
you
rename a Word File (.doc) to .mpg and try to add it to the Collection,
you will see this message.
Unable to add file
Though Auto Movie Creator
supports directly
adding MPEG files and editing them on the Storyboard, MPEG files that
use a splitter or have built in chapters cannot be directly added to
the Storyboard. You will get the "Unable to add file" when to
try
opening such files. You are asked to convert them to AVI
format
for editing purposes.
The media type of this file is not recognized
This message is shown when the
media type
reported by the file cannot be recognized or determined by Windows
Media Player.
Cannot play back the file: the format is not supported
This message is shown when the
appropriate
codec in use by the media file is not installed on your PC.
For
example, you may get this message when trying to include a MPEG-4 file
and the required decoders are absent. Auto Movie Creator may
prompt you to download 'MpegableDS Decoders'.
You can take
the following steps to include such a file:
- Click 'Download MpegableDS Decoders'.
Auto Movie
Creator will prompt you to 'Run' or 'Save' the decoder setup.
The
'MpegableDS Decoders' can also
be downloaded separately
from https://www.deskshare.com/download/mpegabledsdecoder.exe
- Click
'Run'.
- After the installation is
complete click 'Retry'. Auto Movie Creator will reattempt to include the file
for
conversion. You may have to restart Auto Movie Creator before
it
can use the newly-installed codec.
If you are still not able to
include the
file try opening your video file in Windows Media Player. The
player may be able to determine, download and install the appropriate
compressors. If Windows Media Player cannot determine the
required compressor and you know which compressor is needed to play the
file then you can search and download it from the Internet.
QuickTime 7 is recommended for
rendering this kind
of file.
This
message is shown when your trying to
add a QuickTime MOV or 3GP file for conversion but your PC does not
have the installation of QuickTime 7 or higher. To allow Auto
Movie Creator to include QuickTime MOV files for conversion take the
following steps:
- Click
Download QuickTime Player 7.
- Auto
Movie Creator will launch the site to allow you to download the
QuickTime Player's online or standalone installer.
- After
downloading and installing the player click 'Retry'. Auto
Movie Creator will reattempt to include the file for
conversion.
However certain codecs cannot be recognized unless the application is
re-launched.
Unable
to open this file
because the file could not be rendered
This message is shown when the
file
open
operation fails. This file might be a non-standard QuickTime
MOV
file. Try opening the QuickTime file with the QuickTime
Player.
Unable to open 0 KB file
This message is shown when the
file size is
zero KB.
This file is protected by
Digital Rights
Management. It cannot be opened
This message is shown when
file is
protected by the content owner and/or broadcaster and it cannot be
played back. This message can appear for several file
formats,
including Windows Media, QuickTime, and VOB.
My Image is Upside down
- Drag and drop the image from the Videos
and Photos
Collection to the Storyboard.
- Click the Effects
button on the toolbar.
- From the Effects
collection,
select the Image Transform effect.
- Drag
and drop the Image
Transform effect to the image in the
Storyboard. Since the
Flip Horizontally option is checked by default
for
this effect,
your image would be corrected automatically.
Opening 16 color Bitmap files
Auto Movie Creator may prompt
you to
convert your bitmap file to a higher color bitmap file if the file you
are trying to open has a color depth of 16 color or lower. If
you
say yes, Auto Movie Creator will convert it to a higher color bitmap.
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