Language:
 
 
Pages:
  
1.Introduction
2.Understanding the Workspace
3.Getting Started
 
Adding Files to Collections
Conversion Wizard
Scene Detection and Clip Creation
Understanding Options
Trouble Adding Media Files?
4.Storyboard Operations
5.Working with Projects
6.Exporting
7.Capturing Media from Devices
8.Keyboard Shortcuts
9.Resources
 

Auto Movie Creator 3.26


Trouble Adding Media Files?

Auto Movie Creator explains why the media file was not added, and suggests ways you might be able to add the file for editing.  This troubleshooting section discusses the messages you may receive when trying to add media files to the Videos and Photos Collection or the Music Collection.

Read the article: Troubleshooting Compatibility Problems.

Most of the common file adding problems can be solved in one of the following ways:

  1. Make sure you have the latest version of DirectX.  Often, installation of other video programs will also install incompatible decoders that can cause Auto Movie Creator to fail.  This problem can be solved by reinstalling the latest version of DirectX.  You can download the latest version of DirectX from:
    http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm

  2. Make sure you have the latest version of Windows Media Player installed (for Windows XP or newer operating systems).  To download Windows Media Player, visit: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

  3. For Windows 2000, make sure you have Windows Media Player 9 installed on your PC.  You can download Windows Media Player from the following URL: http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx

  4. Try playing the file in Windows Media Player.  The player may be able to determine, download and install the appropriate compressors required to play the file. 

  5. If you are unable to add a QuickTime MOV file, make sure you have the latest QuickTime player installed on your PC.  Reinstalling the latest version QuickTime Player may solve the problem.  QuickTime Player's online or standalone installer can be obtained from the URL: http://www.apple.com/quicktime/download/

  6. If you are unable to add a MPEG-2 or VOB file, make sure you have the latest MPEG-2 decoder installed on your PC.  The setup can be downloaded from: http://www.deskshare.com/download/mpeg2decoder.exe

  7. If you are unable to add a MPEG-4 file, make sure you have the latest MPEG-4 decoder installed on your PC.  The setup can be downloaded from: http://www.deskshare.com/download/mpegabledsdecoder.exe

  8. If none of the above solutions work, you can look into the more specific messages given below or visit Auto Movie Creator Support Forum at http://www.deskshare.com/forums/default.aspx

The following are few common messages that you may get when you try to add a media file in Auto Movie Creator:

The video in this media file cannot be rendered.  A video codec required to play this file is missing.

This message is shown when the necessary video codec required for rendering the video data is not present.  For example if you are trying to add a DivX encoded file then the DivX codec needed to play the file should be installed on the PC.  The message may include the missing video codec name.  You can take the following steps to include such a file.

  1. Click 'Download DivX'.  Auto Movie Creator will open up the DivX download page.  You can then download and install it on your PC. 
  2. After downloading and installing the codec click 'Retry'.  Auto Movie Creator will reattempt to include the file.  However certain codecs cannot be recognized unless the the application is re-launched. 

If you are still not able to include the file try opening your video file in Windows Media Player.  The player may be able to determine, download and install the appropriate compressors.  If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the Internet.

The audio in this media file cannot be rendered

This message is shown when the audio codec in use by the file is not installed on your computer.  This message is similar to the above message.  For example, an audio codec in use by a WMV file is absent.  On opening the file in Windows Media Player, the player may be able to determine, download and install the appropriate compressors.  If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the Internet.

Some of the streams in this media file are in an unsupported format

This message is shown when either the video or audio data present in the file could not be read.  Windows Media Player does not have the ability to play all type of files.  For example, you will not be able to view an MPEG2 file without having appropriate MPEG-2 Video Decoder installed on your PC.

There are several type of MPEG files, MPEG-1 and MPEG-2, and several varieties of MPEG-4.  Auto Movie Creator completely supports converting MPEG-1 files.  MPEG-2 files can be edited with Auto Movie Creator only when:

  1. An appropriate MPEG video decoder is installed. 
  2. The MPEG decoder is correctly configured. 
  3. The MPEG decoder has features capable of editing media files. 

An incorrect decoder or configuration can lead to unexpected results.  If you already have MPEG hardware or software installed on your system, it is very likely that the hardware/software might have installed its own set of MPEG decoders.  If the file is MPEG-2 or VOB format then Auto Movie Creator may prompt you to download and install the " Free MPEG-2 Decoder ".  This set of decoders have been optimized for its use with Auto Movie Creator, hence DeskShare strongly recommends downloading and installing it.  It is safe and can be installed even if you have other MPEG-2 Decoders installed on your PC.  Regardless of the compatibility settings, if you have the "Free MPEG-2 Decoder" decoder package installed, Auto Movie Creator will give priority to it over any other MPEG-2 Decoder.

You can take the following steps to include such a file:

  1. Click 'Download GPL Decoders'.  Auto Movie Creator will prompt you to 'Run' or 'Save' the decoder setup.  The "Free MPEG-2 Decoder" setup can also be downloaded separately from http://www.deskshare.com/download/mpeg2decoder.exe
  2. Click 'Run'
  3. After the installation is complete click 'Retry'.  Auto Movie Creator will reattempt to include the file for conversion.  You may have to restart Auto Movie Creator before it recognizes the newly-installed decoder.

Auto Movie Creator does not support DVR-MS files

DVR-MS cannot be opened and edited using Auto Movie Creator.

Copy Protection Error - The read failed because the sector is encrypted.

Auto Movie Creator does not support adding Copy Protected files and may give this message.

Conversion of files taken directly from a DVD is not supported.  Please copy your files to a local hard drive and then try adding it again.

Auto Movie Creator cannot convert VOB files directly from a DVD.  Copy the files to your hard disk drive and then try again.

Auto Movie Creator does not support encrypted VOB files

Encrypted VOB files are not supported by Auto Movie Creator and they cannot be opened and edited.

Opening VOB file with chapters

Auto Movie Creator does not add a VOB file with chapters to the Videos and Photos Collection.  You are prompted to convert it to AVI.  Say yes to use Auto Movie Creator's Conversion Wizard which extracts and combines all chapters to make an AVI file.  You can now work with this AVI file which is automatically added to the Videos and Photos Collection.

No combination of filters could be found to render the stream of this media file

This message reports the absence of one or intermediate filters required for rendering the media file.  For example, you will see this message if the media file is a 24-bit RGB color and the appropriate filter to render this RGB type is absent.

No combination of intermediate filters could be found to make the connection

This message is shown when no combination of intermediate filters could render the media file.  This is similar to the message above.

The source filter for this media file could not be loaded

This message is shown when the codec required for rendering the media file could not be loaded.  Try updating Windows Media Player to the latest version.  You can then try to play the file and see if it works.

The file format is invalid

This message is shown when the format of the file is such that it cannot be rendered.  For example, if you rename a Word File (.doc) to .mpg and try to add it to the Collection, you will see this message.

Unable to add file

Though Auto Movie Creator supports directly adding MPEG files and editing them on the Storyboard, MPEG files that use a splitter or have built in chapters cannot be directly added to the Storyboard.  You will get the "Unable to add file" when to try opening such files.  You are asked to convert them to AVI format for editing purposes.

The media type of this file is not recognized

This message is shown when the media type reported by the file cannot be recognized or determined by Windows Media Player.

Cannot play back the file: the format is not supported

This message is shown when the appropriate codec in use by the media file is not installed on your PC.  For example, you may get this message when trying to include a MPEG-4 file and the required decoders are absent.  Auto Movie Creator may prompt you to download ' MpegableDS Decoders '.  You can take the following steps to include such a file:

  1. Click ' Download MpegableDS Decoders '.  Auto Movie Creator will prompt you to 'Run' or 'Save' the decoder setup.  The ' MpegableDS Decoders ' can also be downloaded separately from http://www.deskshare.com/download/mpegabledsdecoder.exe
  2. Click ' Run '. 
  3. After the installation is complete click ' Retry '.  Auto Movie Creator will reattempt to include the file for conversion.  You may have to restart Auto Movie Creator before it can use the newly-installed codec.

If you are still not able to include the file try opening your video file in Windows Media Player.  The player may be able to determine, download and install the appropriate compressors.  If Windows Media Player cannot determine the required compressor and you know which compressor is needed to play the file then you can search and download it from the Internet.

QuickTime 7 is recommended for rendering this kind of file.

This message is shown when your trying to add a QuickTime MOV or 3GP file for conversion but your PC does not have the installation of QuickTime 7 or higher.  To allow Auto Movie Creator to include QuickTime MOV files for conversion take the following steps:

  1. Click Download QuickTime Player 7. 
  2. Auto Movie Creator will launch the site to allow you to download the QuickTime Player's online or standalone installer. 
  3. After downloading and installing the player click ' Retry '.  Auto Movie Creator will reattempt to include the file for conversion.  However certain codecs cannot be recognized unless the application is re-launched.

Unable to open this file because the file could not be rendered

This message is shown when the file open operation fails.  This file might be a non-standard QuickTime MOV file.  Try opening the QuickTime file with the QuickTime Player.

Unable to open 0 KB file

This message is shown when the file size is zero KB.

This file is protected by Digital Rights Management.  It cannot be opened

This message is shown when file is protected by the content owner and/or broadcaster and it cannot be played back.  This message can appear for several file formats, including Windows Media, QuickTime, and VOB.

My Image is Upside down

  1. Drag and drop the image from the Videos and Photos Collection to the Storyboard. 
  2. Click the Effects button on the toolbar. 
  3. From the Effects collection, select the Image Transform effect. 
  4. Drag and drop the ImageTransform effect to the image in the Storyboard.  Since the Flip Horizontally option is checked by default for this effect, your image would be corrected automatically.

Opening 16 color Bitmap files

Auto Movie Creator may prompt you to convert your bitmap file to a higher color bitmap file if the file you are trying to open has a color depth of 16 color or lower.  If you say yes, Auto Movie Creator will convert it to a higher color bitmap.


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