Having Trouble Adding Files for Conversion?
Having Trouble Adding Files For Conversion?
section discusses the messages you may receive when trying to add media files to
conversion list. Digital Media Converter has been enhanced to not only give you
'More Information' on why the file did not get added but also suggest ways to
help you add the file for conversion.
- Unable to read, Access Denied: Windows is refusing to
access to the file. Check that the file is not owned by a different user,
and that Windows security settings do not forbid you to read the file.
- Unable to load the file: The file could be corrupted,
or may contain audio and/or video streams not supported by Digital Media
- Invalid OS for DVR-MS conversion: DVR-MS conversions
require Windows XP or later operating system. DVR-MS conversions do not
work on Windows Server 2008 PCs.
- This file is not a valid media format. It does not contain
audio/video streams: This error appears when the selected file is
not a video or audio file. One common cause of this is trying to import a
Flash movie (SWF) which is interactive.
- Unable to find Audio Device, Audio Hardware Problems or
Audio Drivers are not present: These errors may appear if the
audio devices (speakers or headphones) are not attached to the PC, or your
Windows Audio Service is stopped manually (On Windows Server 2008 by default
it is stopped). You can start this service manually by pressing 'Windows
Key (ÿ) + R', this will open Run dialog and then type 'services.msc'
to open Services Window. Now find the Windows Audio service, and double-click on it to start this service.
Media file is non-seekable: Non-seekable files can not be
converted. But these type of files can be repaired it in Digital
Media Converter PRO where you can use
If none of the above
solutions work, you can visit Digital Media Converter Support Forum at
Read the article:
Troubleshooting Compatibility Issues