What's New
Understanding User Interface
Working with DVD Author Plus
Create DVD Video
Create Audio CD
Create Data Disc
Burn Disc Images
Make Disc Images
Copy Discs
DVD Author Plus Tools
Disc Information
Drive Information
Erase Disc
Wait for Disc
Application Settings
General Settings
Burn Data Settings
DVD Video Settings
Vocabulary and Disc Capacity

DVD Author Plus 3.18

Trouble Adding Files To Storyboard

Having Trouble Adding Files to storyboard?

You may receive some messages when trying to add video files to the storyboard.  DVD Author Plus has been enhanced to not only give you information on why the file was not added but also to suggest ways to help you add them.  The following are the messages and scenarios discussed:

Unable to read, Access Denied: Check that the file is not owned by a different user and Windows security settings do not forbid you to read the file.

Unable to load the file: The file could be corrupted, or may contain audio and/or video streams not supported by DVD Author Plus.

This file is not a valid media format.  It does not contain audio/video streams: This message appears when the selected file is not a video or an audio file.  One common reason is trying to import a Flash movie (SWF) which is interactive.

Unable to find Audio Device, Audio Hardware Problems or Audio Drivers are not present: These errors appear if the Windows Audio service is not started.  By default, this service is turned off in Windows Server 2008, and it can be stopped in other versions of Windows.  To fix this problem, start the Windows Audio service.

Click Start >> Control Panel >> Administrative Tools >> Services.  (You may have to switch the Control Panel to Classic View to find the Administrative Tools).  In the list of services, double click Windows Audio service.  In the Settings window that appears, set the Startup Type to Automatic.

If none of the above solutions work, you can visit DVD Author Plus Support Forum at

Copyright © DeskShare Incorporated.  All rights reserved.