|
| Digital Media Converter Pro: Having Trouble Adding Files for Conversion? |
Having Trouble Adding Files For Conversion?
Digital Media Converter Pro has been enhanced to not only give you 'More Information' on why the file did not get added but also suggest ways to help you add the file for conversion. This troubleshooting section discusses the messages you may receive when trying to add files for conversion.
Most of the common file adding problems can be solved in one of the following ways:
-
Make sure you have the latest version of DirectX. Often installation of other video programs brings with it incompatible decoders that can cause Digital Media Converter Pro to fail. You can try reinstalling the latest version of DirectX. You may download the latest version of DirectX from:
http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm
-
Make sure you have Windows Media Player 9 or higher installed. To download Windows Media Player Series 9, visit http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx
-
If none of the above solutions work, you can look into the more specific messages given below or visit Digital Media Converter Pro Support Forum at http://www.deskshare.com/forums/default.aspx
Unable to read, Access Denied
Windows is refusing access to the file. Check that the file is not owned by a different user, and that Windows security settings do not forbid you to read the file.
Unable to load this file
The file could be corrupted, or may contain audio and/or video streams not supported by Digital Media Converter Pro.
Invalid OS for DVR-MS conversion or Invalid DirectX version
DVR-MS conversions require both Windows XP or later, and DirectX version 9.0 or later.
This file is not a valid media format. It does not contain audio/video streams.
This error appears when the selected file is not a video or audio file. One common cause of this is trying to import a Flash movie (SWF) which is interactive.
Read the article: Troubleshooting Compatibility Issues
|